Course curriculum

  • 1
    CallSprout
    • Overview
  • 2
    Softphone Installation
    • Overview
    • Installing Communicator on Windows
    • Installing Communicator on Mac
    • Setting Up a Head Set
  • 3
    Using Communicator
    • Placing Outbound Calls
    • Initiating Conference Calls
    • Transferring Calls
    • Retrieving Voicemail
  • 4
    Communicator for Agents
    • What are Agents?
    • Using Communicator as an Agent
    • Expectations for Sales Agents
  • 5
    Fin
    • Conclusion